Incorrect Bank Account Number or No Match Found

This implies that the bank account number did not match the number associated with the account or was not found at the bank. In order to resolve the issue and resend your updated bank account details for verification, please follow the process below.

Step 1: Confirm Bank Account Details with the Bank

Obtain a bank letter from your respective bank that contains your bank account number.

Please ensure that the content of the bank letter is obtained from the respective screen at the bank – we are aware of the following applicable screens for some banks used by CSD suppliers, as below.

Bank	Screen Name
ABSA	CIF Screen
First National Bank	Hogans System on the CIS4
Standard Bank	Bank Look-up Screen
Nedbank	Banking Platform under the Client Details Tab

For banks not listed above, ask the bank to confirm the bank account number as it is listed on their client information system (specifically the information provided to account verification services).

Step 2: Log into the CSD and Update the Bank Account Number

To complete this step you would need to do the following:

Log into your CSD account and compare the bank account number captured on the CSD with the information you received from the bank. If the account number needs to be changed, add a new bank account on the Bank tab and click the "Save" button.
Once saved successfully, go to the Overview tab and click the "Submit" button at the bottom of the page. Wait for the "Submitted Successfully" message.

Verification can take up to four (4) working days

Step 3: Deactivate the "Old/Incorrect" Bank Account

Edit the old bank account, deselect "Account in use", and Save;
Once saved successfully, go to the Overview tab and click the "Submit" button at the bottom of the page. Wait for the "Submitted Successfully" message.

If the details at the bank have been captured incorrectly, you will have to amend your details at your respective bank and, once the updates are confirmed, do the following to resend details on the CSD for re-verification:

Log in to the CSD and go to the Bank tab;
Click the edit icon next to the relevant bank account and then click the Re-submit Bank Details button. Provided nothing needs to change on the CSD, the details as they are on the CSD will be sent to be re-verified against the updated details at the bank.

Note: If you have made changes on the CSD you should always go to the Overview tab and Submit the changes.

If the information at the bank is identical to what you provided on the CSD system, and you cannot resolve the reason for the failure send an email to csd@treasury.gov.za. Include your CSD supplier number and attach the letter from the bank.

Incorrect ID Number or Company Registration Number

This implies that the identifying number (e.g. ID number, company registration number, trust number, NPO number etc.) that was captured on the CSD's Identification tab does not match the identifying number linked to the bank account at the respective bank.

Below are four possible scenarios that cause the verification failure:

A. The bank account that was captured on the CSD, does not belong to the supplier as per the supplier profile captured on the CSD's Identification tab – therefore incorrect bank account details were captured on the CSD; OR
B. The supplier identifying number was captured incorrectly on the CSD's Identification tab (i.e. NPO or Trust Number)

C. The supplier did not register correctly on the CSD (i.e. suppler registered as an INDIVIDUAL with the individual's ID number instead of as a Company with the Company/ Business Registration Number OR a supplier registered as a TRUST instead of as an NPO etc.); OR
D. The supplier's identification number is not linked to the bank account or was captured incorrectly at the respective bank (i.e. SOLE PROPRIETORS at FNB).

In order to resolve the issue and resend your updated bank account details for verification, please follow the process below.

For all Scenarios (A-D): Confirm Bank Account Details with the Bank

Confirm with your respective bank that your identifying number is linked to your bank account by double checking that it is captured on the respective or other applicable bank screen as mentioned below.

Then obtain a bank letter from your respective bank that contains your identifying number (i.e. identification number for individuals, company registration number or trust number etc.) linked to the account.

Please ensure that the content of the bank letter is obtained from the respective screen at the bank – we are aware of the following applicable screens for some banks used by CSD suppliers, as below.

Bank	Screen Name
ABSA	CIF Screen
First National Bank	Hogans System on the CIS4
Standard Bank	Bank Look-up Screen
Nedbank	Banking Platform under the Client Details Tab

For banks not listed above, ask the bank to confirm the bank account number as it is listed on their client information system (specifically the information provided to account verification services).

Scenario A – Incorrect Bank Account Added to the CSD

If it is the case that the bank account originally entered on the CSD is not associated with the identifying number on the Identification tab, you would need to add a new bank account:

Log into the CSD and Create a New Bank Account

To complete this step you would need to do the following:

i. Log into your CSD account and compare the bank account number captured with the information you received from the bank. If the account number needs to be changed, add a new bank account on the Bank tab and click the "Save" button.

Ensure that the new/correct account is made the preferred account, only the preferred account is sent for verification.

ii. Once saved successfully, go to the Overview tab and click the "Submit" button at the bottom of the page. Wait for the "Submitted Successfully" message.

Verification can take up to four (4) working days
Deactivate the "Old/Incorrect" Bank Account

Edit the old bank account, deselect "Account in use", and Save;

Once saved successfully, go to the Overview tab and click the "Submit" button at the bottom of the page. Wait for the "Submitted Successfully" message.

Scenario B – Identifying Number Incorrect on the CSD Identification Tab

If your identifying number was captured incorrectly on the CSD, you may change it on the Identification tab, click the "Save" button and then go to the Overview tab and submit the supplier record for reverification. (See Scenario D solution for incorrect details at the bank)

Normally in this case, the Tax Compliance Verification might also have failed. If Tax Verification has however succeeded, it means that the Identifying number captured under the CSD Identification screen might actually be correct and the exact spelling of the identifying number (normally a NPO/ Trust number) needs to rather be corrected at the respective bank. If changed on the CSD, it could again result in Tax Compliance failures. It might prove quicker to update/ align the supplier identifying number at the bank in these cases, else you will need to request SARS to update the identifying number (normally a NPO/ Trust number) on their systems which might be a more lengthy process.

Scenario C – Incorrect Supplier Type Selected on the Identification Tab

If you did not register under the correct supplier type (e.g. NPO incorrectly registered as a Trust) on the Identification tab, you would then be required to deactivate the supplier record and thereafter add a new one under the Supplier Details tab.

If it is merely an incorrect supplier sub-type, you may change it on the Identification tab, click Save, and then proceed to the Overview tab and submit.

Scenario D – Identifying Number Captured Incorrectly at the Bank

If the details at the bank have been captured incorrectly, you will have to amend your details at your respective bank and, once the updates are confirmed, do the following to resend details on the CSD for re-verification:

Log in to the CSD and go to the Bank tab;
Click the edit icon next to the relevant bank account and then click the Re-submit Bank Details button. Provided nothing needs to change on the CSD, the details as they are on the CSD will be sent to be re-verified against the updated details at the bank.

Note: If you have made changes on the CSD you should always go to the Overview tab and Submit the changes.

If the information at the bank is identical to what you provided on the CSD system, and you cannot resolve the reason for the failure send an email to csd@treasury.gov.za. Include your CSD supplier number and attach the letter from the bank.

Bank Account Verification Failed: Incorrect Initials

This implies that the bank account holder initials (or in some cases the title) did not match the name provided by the bank. This normally relates to a supplier profile where the supplier registered as an INDIVIDUAL.

In order to resolve the issue and resend your updated bank account details for verification, please follow the three-step process below.

Step 1: Confirm Bank Account Details with the Bank

Obtain a bank letter from your respective bank that contains your bank account holder name.

Please ensure that the content of the bank letter is obtained from the respective screen at the bank – we are aware of the following applicable screens for some banks used by CSD suppliers, as below.

Bank	Screen Name
ABSA	CIF Screen
First National Bank	Hogans System on the CIS4
Standard Bank	Bank Look-up Screen
Nedbank	Banking Platform under the Client Details Tab

For banks not listed above, ask the bank to confirm the bank account number as it is listed on their client information system (specifically the information provided to account verification services)

Step 2: Log on to the CSD and Update the Bank Account Holder Name

Log into your CSD account and compare the first part of the account holder name captured with the information you received from the bank. Make adjustment as needed, and click the "Save" button.

Note: If applicable, include both the title (Mr/Mrs/ Dr etc.) and initial(s) as they appear on the banking confirmation letter. See example below as illustration:

Supplier Name is: Mr John Jack Doe, but is registered at the bank as: MR JOHN J DOE, then the details on the CSD should be completed as follows:

Title: MR

Initials: J

First Names (s): JOHN

Last Name: DOE

Step 3: Submit changes to the Overview tab to send the Preferred Bank Account for Verification

Once saved successfully, go to the Overview tab and click the "Submit" button at the bottom of the page. Wait for the "Submitted Successfully" message.

If the details at the bank have been captured incorrectly, you will have to amend your details at your respective bank and, once the updates are confirmed, do the following to resend details on the CSD for re-verification:

Log in to the CSD and go to the Bank tab;
Click the edit icon next to the relevant bank account and then click the Re-submit Bank Details button. Provided nothing needs to change on the CSD, the details as they are on the CSD will be sent to be re-verified against the updated details at the bank.

Note: If you have made changes on the CSD you should always go to the Overview tab and Submit the changes.

NB - Verification can take up to four (4) working days
If the information at the bank is identical to what you provided on the CSD system, and you cannot resolve the reason for the failure send an email to csd@treasury.gov.za. Include your CSD supplier number and attach the letter from the bank.

Bank Account Verification Failed: Incorrect Name or Incorrect Supplier Name

This implies that the bank account holder name did not match the name provided by the bank.

In order to resolve the issue and resend your updated bank account details for verification, please follow the three-step process below.

Step 1: Confirm Bank Account Details with the Bank

Obtain a bank letter from your respective bank that contains your bank account holder name.

Please ensure that the content of the bank letter is obtained from the respective screen at the bank – we are aware of the following applicable screens for some banks used by CSD suppliers, as below.

Bank	Screen Name
ABSA	CIF Screen
First National Bank	Hogans System on the CIS4
Standard Bank	Bank Look-up Screen
Nedbank	Banking Platform under the Client Details Tab

For banks not listed above, ask the bank to confirm the bank account holder name as it is listed on their client information system (specifically the information provided to account verification services)

Step 2: Log on to the CSD and Update the Bank Account Holder Name

Log into your CSD account and compare the bank account holder name captured with the information you received from the bank. Make adjustment as needed and click the "Save" button.

Note: If the supplier registered as an INDIVIDUAL (either as a sub-type INDIVIDUAL or SOLE PROPRIETOR) on the CSD and has a private/ individual bank account (not a business bank account) at their bank, the supplier should capture their Title, Initials, First Name(s) and Last Name as it appears on the banking confirmation letter. See example below as illustration:

Supplier Name is: Mr John Jack Doe, but is registered at the bank as: MR JOHN J DOE, then the details on the CSD should be completed as follows:

Title: MR

Initials: J

First Names (s): JOHN

Last Name: DOE

If the SOLE PROPRIETOR has a business account at the bank, they need to only capture their trading as name – again, exactly as it has been captured at their bank (same spelling, words etc.)

Step 3: Submit changes to the Overview tab to Send the Preferred Bank Account for Verification

Once saved successfully, go to the Overview tab and click the "Submit" button at the bottom of the page. Wait for the "Submitted Successfully" message.
If the details at the bank have been captured incorrectly, you will have to amend your details at your respective bank and, once the updates are confirmed, do the following to resend details on the CSD for re-verification:

Log in to the CSD and go to the Bank tab;
Click the edit icon next to the relevant bank account and then click the Re-submit Bank Details button. Provided nothing needs to change on the CSD, the details as they are on the CSD will be sent to be re-verified against the updated details at the bank.

Note: If you have made changes on the CSD you should always go to the Overview tab and Submit the changes.

NB - Verification can take up to four (4) working days

If the information at the bank is identical to what you provided on the CSD system, and you cannot resolve the reason for the failure send an email to csd@treasury.gov.za. Include your CSD supplier number and attach the letter from the bank.

Bank Account Verification Failed: No rejection reason. Please contact bank to verify details

This implies that the bank information you captured on the CSD system was rejected by the bank with an unknown reason. The bank did not specify a reason for rejecting this information.

In order to resolve the issue and resend your updated bank account details for verification, please follow the process below.

Step 1: Confirm Bank Account Details with the Bank

Obtain a bank letter from your respective bank that contains your bank account information e.g. account holder name, account number, identifying number (i.e. identification number for individuals, company registration number or trust number etc.) linked to the account.

Please ensure that the content of the bank letter is obtained from the respective screen at the bank – we are aware of the following applicable screens for some banks used by CSD suppliers, as below.

Bank	Screen Name
ABSA	CIF Screen
First National Bank	Hogans System on the CIS4
Standard Bank	Bank Look-up Screen
Nedbank	Banking Platform under the Client Details Tab

For banks not listed above, ask the bank to confirm the bank account holder name as it is listed on their client information system (specifically the information provided to account verification services)

Step 2: Log onto the CSD to update the incorrect bank account details

To complete this step you would need to do the following:

Log into your CSD account and compare the bank information displayed on the bank tab with the information you received from the bank.
Update the details on the screen to reflect the valid information received from the bank and click on the "Save" button. If the account number needs to be changed, a new bank account needs to be added and the current incorrect bank account needs to be de-activated.

Step 3: Submit changes on the Overview tab

Once update information is successfully saved on the bank tab, go to the Overview tab and click the "submit" button at the bottom of the page. Wait for the "Submitted Successfully" message.

If the details at the bank have been captured incorrectly, you will have to amend your details at your respective bank and, once the updates are confirmed, do the following to resend details on the CSD for re-verification:

Log in to the CSD and go to the Bank tab;
Click the edit icon next to the relevant bank account and then click the Re-submit Bank Details button. Provided nothing needs to change on the CSD, the details as they are on the CSD will be sent to be re-verified against the updated details at the bank.

Note: If you have made changes on the CSD you should always go to the Overview tab and Submit the changes.

NB - Verification can take up to four (4) working days

If the information at the bank is identical to what you provided on the CSD system, and you cannot resolve the reason for the failure send an email to csd@treasury.gov.za. Include your CSD supplier number and attach the letter from the bank

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